P.O. Box 9665, Oakland CA 94613
510.595.5570 Voice
510.539.5933 Pager

OBJECTIVE: Software QA position with a company that somehow improves the human condition.

QUALIFICATIONS: I work puzzles for recreation. I solve problems for fun. Excellent communication and interpersonal skills. Thorough. Organized. Tenacious. Nonstandard perspective.

OPERATING SYSTEMS: Mac OS 9.x, 8.x, 7.x, 6.x, Unix, Windows 2000, NT, 95, 3.x

EDUCATION: B.A., Computer Science, Mills College, 1993. GPA: 3.85


1999-2002 Ask Jeeves, Emeryville CA
Software QA Engineer
Tested content, user interface, usability. Validated data applications, tools software. Organized Friends of Jeeves, the volunteer beta testers, who provide feedback about usability and compatibility. Designed SQL database to track recruitment and reports from Friends of Jeeves. Testing lead for major tools project. Set test entry and test exit criteria. Organized, scheduled and trained test teams. Developed materials, agenda and assistance for ad hoc testing sessions. Wrote basic Silk scripts for automated tools testing.

1992-1999 Flying Fingers, Oakland CA
Consultant, Computer applications and Internet access
Provided individual and group instruction in Macintosh applications and use of electronic communications programs (especially Internet access) in both command line (such as Unix) and graphical interface (such as First Class) formats. Provided consultation for general problem solving. Focus was on introductory level information for the technophobic.

1994 Mills College, Oakland CA
Coordinator, Training Materials and HelpDesk
Assisted faculty and staff with computing problems, including questions about email, scanning and printing. Wrote a series of "The Least You Should Know" documents, containing the basic information a new user might need for using the central campus computer, email, file management, and the visual editor in Unix. Developed outline for "Introduction to Windows" workshops, both all-day and one-hour versions. Created exercises and glossary of computer terms. Organized information from the experiences of user assistants into a 4D First! database. Organized and updated existing materials which explain programs and systems on campus; generated and obtained additional materials for newer programs and systems. Researched, wrote and recorded scripts for extensive voice mail system.

1989-1995 The Monthly, Emeryville CA
Typesetter, desktop publisher, copy editor
Copy edited reviews, interviews, feature articles for East Bay magazine. Input articles on Mac. Reorganized design team-typesetter interactions for better communications, greater efficiency and faster turnaround. Worked with editor, publisher and design team to publish under deadline.

1982-89 Bacchus Press, Emeryville CA
Typesetter, desktop publisher
Input and formatted books, articles, ads, flyers, resumes, and other written materials. Organized file hierarchy in hard disk; designed and implemented job tracking system; moved from Varityper 5810 (phototypesetting system) to Pagemaker 2.0 on the Macintosh, self taught, in two weeks.


Workshop leader, "Expanding Your Horizons" Conference, March 1992-96. Designed workshops; organized and led a team of eight volunteers in teaching junior high school girls about communicating via computer. Each year taught four sessions, 20+ girls each. Most recent workshop focused on the Worldwide Web.

Teaching assistant, Mills College, 1991-92. "Introduction to Computer Science," "Computer Concepts and Intermediate Programming." Tutored individuals and small groups in basic and intermediate computer theory and operations.


BBEdit, ClearQuest, Eudora, Excel, Explorer, Fetch, First Class, 4D First!, FrameMaker, FTP, HTML, Macintosh, Netscape, ODBC, Outlook, PageMaker, PhotoShop, PowerPoint, Silk, SQL, Sybase Anywhere, UI, Unix, Windows


Appeared on "Jeopardy!" June, 1996.
Exhibiting artist, photocollage, since 1989.
Listed in "Directory of American Poets and Writers" since 1979.

REFERENCES: Available upon request